Terms of Service
Last updated: 8 October 2026
1. Acceptance of Terms
By accessing or using Juicy CRM or the Juicy Tracker app ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform. These terms are governed by the laws of South Africa.
2. Description of Service
Juicy provides two connected products:
- Juicy CRM: A practice management platform for registered nutrition professionals, including client management, meal planning, invoicing, and analytics tools.
- Juicy Tracker: A food and nutrition tracking app for clients of nutritionists using Juicy CRM, or for individuals tracking independently.
3. User Accounts
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the security of your account credentials.
- You must notify us immediately of any unauthorised access to your account.
- One person or entity may not maintain more than one free account.
4. Nutritionist Responsibilities
If you use Juicy CRM as a nutrition professional, you agree that:
- You are a qualified and registered nutrition or dietetics professional, or otherwise authorised to provide nutritional guidance in your jurisdiction.
- You are solely responsible for the accuracy of nutritional advice, meal plans, and health recommendations you provide to clients.
- You will obtain appropriate consent from clients before collecting and processing their personal data, in compliance with POPIA.
- You will not use the Platform to store data for purposes unrelated to nutrition practice management.
- You are responsible for securing access to your account and your clients' data.
5. Medical Disclaimer
⚠️ Important
Juicy is a software tool designed to assist nutrition professionals and individuals with food tracking. It is not a medical device and does not provide medical advice, diagnoses, or treatment. Nutritional targets and Juicy Points calculations are estimates based on general formulas. Always consult a qualified healthcare professional for medical advice. Juicy accepts no liability for health outcomes resulting from use of the Platform.
6. Subscription & Billing
- Juicy Practice offers a 14-day free trial without a card. Paid plans are Starter R599/month, Professional R899/month, and Clinic R1,599/month, before any eligible partner discount. Subscribing starts billing immediately.
- Subscriptions are billed monthly. Prices are displayed in South African Rand (ZAR) and are inclusive of applicable taxes.
- You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.
- We reserve the right to change pricing with 30 days' notice to existing subscribers.
- Juicy Tracker is free for end users / clients.
- Verified active tracker clients can earn 5%, 10% or 15% off your subscription. See the partner discount terms below.
6.1 Juicy Food Tracker Partner Discounts
- Tiers: 0–4 qualifying clients: no discount; 5–14: 5%; 15–29: 10%; 30 or more: 15%. The discount applies to your monthly Juicy Practice subscription, not client invoices or other services. Your plan’s client limits remain unchanged.
- Qualifying activity: a unique Juicy Food Tracker client must voluntarily consent to link to your practice and have food logs on at least four distinct calendar days in the preceding 30 complete days. Dates use Africa/Johannesburg time. Multiple logs on one day count as one day. Duplicate accounts, practice staff accounts presented as clients and fabricated activity do not qualify.
- Verification: eligibility uses authenticated activity supplied by Juicy Food Tracker, not manually entered client totals. Only activity dates and linked-account eligibility are needed for this calculation; billing stores aggregate counts and audit references, not meal contents.
- Checkout: any currently verified discount is included in the amount shown for your approval before PayFast checkout. If verification is unavailable, the list price is shown explicitly. Subscribing starts paid billing immediately, even if time remains on your free trial.
- Monthly reviews: eligibility is normally fixed seven days before your next PayFast collection using the preceding 30-day activity window at that review. The resulting amount, which may increase or decrease up to the list price, is shown in Billing. There are no retrospective discounts or mid-cycle prorated credits.
- Verification or payment-update delays: if a review cannot be completed safely before collection, the last confirmed recurring amount is retained for that cycle and a review notice is shown in Billing. A failed PayFast update is not presented as a successful discount change.
- Limits: discounts are rounded to the nearest cent, capped at 15%, and do not stack with other promotions. Clients may stop tracking or withdraw their link consent at any time; no client is obliged to track to maintain a practitioner’s discount.
Example: 15 qualifying clients give a Professional practice 10% off R899, resulting in R809.10 per month. A Clinic with 30 qualifying clients receives 15% off R1,599, resulting in R1,359.15 per month.
7. Acceptable Use
You may not use the Platform to:
- Violate any applicable laws or regulations.
- Upload or transmit harmful, offensive, or illegal content.
- Attempt to gain unauthorised access to any part of the Platform or another user's data.
- Reverse engineer, copy, or resell any part of the Platform.
- Use the Platform in a way that could damage, disable, or impair its operation.
8. Intellectual Property
All content, features, and functionality of the Platform — including logos, design, code, and text — are the exclusive property of Juicy and are protected by applicable intellectual property laws. You retain ownership of any data you upload to the Platform.
9. Data & Privacy
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your data as described in the Privacy Policy.
10. Limitation of Liability
To the maximum extent permitted by South African law, Juicy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Platform. Our total liability to you for any claims arising from the use of the Platform shall not exceed the amount you paid us in the 12 months preceding the claim.
11. Termination
We reserve the right to suspend or terminate your account at any time for violation of these Terms, with or without notice. Upon termination, your right to use the Platform ceases immediately. You may request an export of your data within 30 days of termination.
12. Governing Law & Disputes
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa. We encourage you to contact us first to resolve any issues informally at insights@juicies.site.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.